Tenants Guide

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Finding a property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the more attractive properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months.

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Viewings will normally be arranged at times to suit you during office opening hours click here and you will be accompanied by a member of staff, who can give advice and answer any questions you may have.

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Reserving the property

Once you have decided on a property, you will need to apply for it and pay an application / administration fee. If the landlord declines to grant the tenancy, it will be refunded. However, if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application and you are rejected for the tenancy, your fee is forfeited.

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As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord or Agent. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We use the services of an independent referencing company to obtain and evaluate these references.

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Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our clients bank account 5 days in advance to allow for clearance. Should you experience any financial problems during the course of the tenancy it is essential that you contact us immediately.

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Surety Deposit

A security deposit of a minimum of one month's rental must be paid, and will be held via The TDS (The Dispute Service) www.thedisputeservice.co.uk throughout the tenancy term. This is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

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Inventory and Schedule of Condition

An Inventory and Schedule of Condition of the property, its contents, furniture, fittings and effects will normally have been prepared. This will be checked and agreed with you at the commencement of your tenancy and a charge will be made to you. It is important that you take care in agreeing the Inventory and Schedule of Condition at this stage as it will form the basis of any claim for damages, by your landlord, at the end of the tenancy. At the end of tenancy the Inventory and Schedule of Condition will be checked again.

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Tenant's Obligations

You should be aware that responsibility for the property rests with the tenant during any tenancy. It is particularly important that any gas or electrical problems are reported immediately and the property is fully secured when you leave it unattended at any time. During the winter months, necessary steps must be taken to prevent the freezing of the water and heating systems. In leasehold properties, mainly flats and maisonettes, the tenant will be bound by the rules and regulations affecting all residents within the block contained in the head lease.

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The Agent's Obligations

The obligations of HPM Estate & Letting Agents will vary depending on which of the following services we provide for the Landlord:

Let and manage the property: Full Management.

Let the property and accept the rent: Part Management.

Purely let the property: Find-a-Tenant.

You will be advised which of the above apply prior to your tenancy commencing but should you need further details regarding a specific property please contact us.